Int. DevOps Engineer (Remote, Canada Wide)

• You will provide systems administration and technical consultation for media platforms and keep track of multi-network application environments with various monitoring tools.
• Analyze system/application designs and implementations from a technological standpoint; design and deploy remedies to identified problems.
• Ticket triage and management are two important aspects of the ticketing process.
• Run a predefined procedure, playbook on the IT console. (e.g., enter commands via command line, interpret reports/alarms and take the appropriate actions)
• Using tools and consoles to perform report generation and conduct basic analysis of report results.
• Follow the defined process in handling reported Major Incidents by sending incident communications.
• Write a document and report to Level 2 when any issues occur.
• Conduct reviews, evaluations, and risk assessments.
• Address the comprehensive customer issues from assessment, identifying to recommendation and resolution.
• Proactively drive the overall improvement solution for the process.
• Collaborate with and foster strong relationships with internal stakeholders, and externally with product vendors.

Skills and Requirements

Must have skills

• Have over 3 years of experience as a software developer or system administrator in a multi-tiered environment.
• Have a degree in Computer Science, Engineering or a related field.
• Hands-on experience with GCP or AWS IaaS and PaaS, Kubernetes.
• Proficient with troubleshooting tools (packet sniffers, debuggers)
• Highly proficient in scripting(Python, bash, zsh, ksh, ruby, etc.)
• Proficient with monitoring and reporting tools (SCOM, Splunk, New Relic etc.)
• Familiar with Agile Methodologies and DevOps tools (Chef, Jenkins, New Relic, TFS, GIT)
• Proficient with Linux/Unix administration.
• Excellent communication skills, both verbal and written.
• Prior experience with analytics and creating actionable plans.
• Experience with operation support in an enterprise environment.
• Experience in Monitoring and Alerting.
• Experience with incident management, problem management, operational excellence, within a highly available 24x7 environment.
• Ability to focus on the quality of the service delivered to the end-user.
• Ability to focus on the details in troubleshooting and documenting.
• Excellent with critical thinking and able to assess the situation and prioritize tickets properly.
• Support large scale, high availability services and applications in the Media platform environment.
• Willing and able to work on holidays/weekends/nightshift. (given L1 capability is 24x7x365 operation)
• Understanding of the supporting architecture. (functional and infrastructure)
• Understanding of the most important video service KPIs, and how they impact service performance.

Nice to have skills

• Adherence to the change management processes and procedures.
• Able to work and learn in a fast-paced environment.
• Demonstration of ownership of the services supported.
• Stress management skills.
• Ability to work with ambiguity, complex issues and have problem-solving skills, decision-making skills.