Sr. DevOps Engineer (Remote, Canada Wide)

• Analyze system/application designs and implementations from a technological standpoint; design and deploy remedies to identified problems
• Ability to identify and correct errors in order to assign tickets to the appropriate squads
• Ticket triage and management are two important aspects of the ticketing process.
• Own and resolve complex customer issues from start to finish, from analysis and interpretation through recommendations and resolution.
• Conduct evaluations, reviews, and risk assessments.
• Using GCP to deploy, configure, and manage cloud architectures and technologies (Compute Engine, Cloud Functions, Cloud Storage, Cloud SQL, DataStore)
• Troubleshoot and fix issues with cloud infrastructure and applications.
• Troubleshoot and use what you've learned to create new protocols and best practices.
• As part of successful project delivery, ensure correct documentation, standards, and operational preparedness.
• To support existing and new emerging technologies, use and enhance change management best practices.
• Collaborate with internal stakeholders and external product vendors to build solid partnerships.
• Drive process improvements in a proactive manner.
• Procedures and methods for improvement are being developed.
• Assist in the development and implementation of high-quality systems and infrastructure.
• In a dynamic and fast-paced team environment, collaborate and exchange best practices with brilliant colleagues.
• Work both individually and as part of a cross-functional team.

Skills and Requirements

Must have skills

• Ability to learn quickly in a fast-paced workplace
• Self-starter who is willing to take on and accept responsibilities.
• With more than 5 years of relevant experience, superior technical and analytical capabilities, and the ability to make and own technical judgments,
• Supporting large-scale, high-availability services and applications in a corporate context is a plus.
• Assist customers with specific difficulties by assessing, interpreting, resolving, or making recommendations.
• Willing to work as part of an on-call rotation during holidays, weekends, and overnight.
• Experience in incident management, problem management, and operational excellence in a highly available 24x7x365 environment. (Normal working hours are throughout the daytime business hours.)
• Adherence to strict change management processes and procedures
• Operational system administration, and infrastructure build and deployment experience in a large scale enterprise environment
• Experience with cloud-native tools and cloud environments (GCP, AWS, Azure, Linode, etc.)
• Experience with Kubernetes on-premise and/or as a managed service in the cloud
• Experience in SQL and NoSQL database engines such as MySQL, PostgreSQL, Oracle, MongoDB, Cassandra, etc., including architecture, setup, maintaining, and troubleshooting
• Experience with containerized solutions leveraging OpenShift, Kubernetes, and/or Docker
• Experience with infrastructure as code tools such as Terraform, Ansible, Puppet, or Chef
• Experience with web application services and reverse proxies such as Apache, Varnish, JBoss, NGINX, HAProxy, or Traefik
• Experience with monitoring and alerting tools such as New Relic, Splunk, SCOM, Nagios, etc
• Understanding of cloud architectures
• TCP/IP and software-defined networking concepts operational knowledge
• Advanced troubleshooting tools, such as packet sniffers and debuggers, are required.
• Expertise in scripting (Bash, Python, Ruby)
• Proficiency with reporting tools like Power BI, Tableau, and others, as well as the ability to create reports and dashboards as needed
• Experience with Agile/DevOps techniques and CI/CD tools such as Jenkins, GitLab, Chef, Cloud Deployment Manager, or similar CI/CD pipeline technologies is required.
• Building excellent relationships and collaborating with a wide range of groups and technical teams is a plus.
• Ownership of the services supported must be demonstrated.
• Exercising progressive responsibility
• Strong oral and written communication abilities, as well as the ability to confidently deliver presentations to peers and senior management.
• Bachelor's degree in either computer science or electrical engineering is required.

Nice to have skills

• 5-10 years of enterprise or telecommunications IT experience
• Cloud tools certification
• Experience with deployment and support of mobile and STB applications via Google, Apple, Amazon, and etc. platforms
• Detailed knowledge of IP Video delivery infrastructure, setup, and support