Marketing/Community Manager

Duties and Responsibilities

• Build and execute social media strategy through research, benchmarking, messaging, and audience identification
• Write, develop, and strategize online content production and scheduling
• Assist with crisis management, bad reviews, and negative news communications
• Generate, edit, publish and share content daily (original text, images, video, and HTML)
• Build meaningful connections and encourage community members through dialogue and messaging
• Create and maintain company social media pages and profiles
• Moderate user-generated content and messages appropriately, based on company and community policies
• Create and implement social media marketing plan and editorial calendar
• Track and analyze analytics reports to gain insight on traffic, demographics, and effectiveness; utilize this information to positively affect future outcomes
• Collaborate with other departments to manage company reputation, coordinate promotions, and increase reach

Skills and Requirements

• Bachelor's degree in marketing, communication, or related field
• 2+ years experience in digital marketing and social media
• Strong familiarity with the business applications of social media platforms (Facebook, Instagram, Twitter, Discord, etc.)
• Knowledge of project management and web design best practices
• Understanding of social media metrics; able to interpret the results and take action to increase the effectiveness of social media campaigns
• Strong written and verbal communication skills