ERP Business Systems Analyst

Key Responsibilities

ERP/CRM:

• Lead all ERP/CRM Systems and Projects and manage the release of updates from the system vendor.
• Document and ERP prepare deployment progress updates.
• Be an expert in all aspects of the Material Requirement Planning (MRP) functionality.
• Interact with the systems vendors to ensure up to date technical knowledge and awareness of product direction.
• Prepare training materials for ERP/CRM system functionality, process changes, train and instruct users with respect to their specific day-to-day activities.
• Monitor specifications for all new changes and enhancements to the manufacturing systems.
• Monitor and report on system performance, identifying areas for improvement and making recommendations for optimization.
• Communicate confidently with various types of partners: developers, vendors, and management.
• Provide software application support; troubleshoot and resolve production problems by analyzing reports and queries to uncover errors or problems. Decide if errors are a result of data entry or programming and take the necessary steps to correct errors or assist in resolving them.
• Provide training and support for all ERP/CRM users.
• Support the activities of all staff in systems analysis, design, and implementation.

Workflow Management:

• Understand inventory, accounting, sales, production, and operations processes and how they interact with ERP/CRM.
• Document the business process and keep all documentation up to date (and guiding the business through) technical and business requirements for global ERP/CRM implementation in a manufacturing organization.

IT:

• Troubleshoot, research, and resolve technical issues.
• Maintain technical documentation and performing equipment setup/troubleshooting (PCs, Servers, firewalls, switches, mobile devices).
• Assist in set up, administration, and support for corporate laptops/desktops/phones.
• Coordinate with IT and BSC in configuring and maintaining computer systems, including hardware, system software, and applications.

Skills and Requirements

• Bachelor’s degree in business or science.
• 5+ years’ experience working on complex enterprise-wide ERP implementations as a Business Analyst and has worked on end-to-end enterprise ERP projects in manufacturing companies and experience with full set of ERP Business Process Integration.
• Experience documenting (and guiding the business through) technical and business requirements for global ERP/MRP/MPS implementation in Manufacturing organizations.
• The ideal person should have a strong functional understanding of Manufacturing ERP processes to be able to be the main facilitator between the business users and technical teams, while leading requirements elicitation processes
• Extensive knowledge of MPS/MRP, Demand Flow, Forecasting, Inventory Planning and Supply Chain Design
• Functional understanding of end-to-end business processes as they relate to ERP (Finance, Operations, Manufacturing etc.)
• Excellent project management skills, effective multi-tasking, and time-management skills, with the ability to prioritize tasks.
• Strong critical thinking, problem-solving and decision-making skills with the ability to investigate and weigh alternatives and select the course of action that provides the greatest benefit to the organization.
• Excellent communication and presentation skills, experience working with senior stakeholders/executives.
• Comfortable collaborating cross-functionally and communicating within all levels of the organization.
• Strong written and verbal communication skills; good interpersonal skills.
• Proficient verbal and written communication abilities in both English and Mandarin Chinese.
• Familiarity with factory and repetitive production manufacturing environments is an asset.