General Manager

Key Responsibilities: 

Business Development:

• Develop and maintain a business development strategy that will result in an ever-growing base of quality host organizations.
• Research and meet with potential suppliers on the market who could further streamline and scale our processes.
• Officialize partner and supplier agreements.
• Positively represent the company in the coworking space, community, and industry functions.

Team Management:

• Lead and manage the division to make sure all trip inclusions are being delivered to customers smoothly, efficiently, and on time.
• Promote a culture of high performance and continuous improvement; valuing outstanding customer service. 
• Provide leadership, mentorship, and guidance to all team members.
• Direct and manage daily performance, address employee concerns, maintain team satisfaction.
• Facilitate team development meetings to develop key areas including skill building, time management, conflict resolution, personal development, and team cohesion. 

Cross-Office Communication:

• Positively represent the Canadian division among the other international offices.
• Assist all teams with escalated customer feedback or concerns; using acute problem solving skills to find favourable resolutions. 
• Remain knowledgable and current on travel industry changes and patterns; consistently advising team of any airline availability, or costing changes. 
• Meet frequently with other key departments to deliver product information, and identify areas for improvement and development.

Financial Management & Reporting:

• Drive results by managing an efficient, knowledgable and customer-focused inbound team that delivers our product to the best of their ability. 
• Maintain accounting records and correct application of budget.
• Submit a report to HQ that tracks all weekly inbound activity.
• Forecast and maintain tracking methods for all arrival and placement data, and ensure custom CRM is meticulously updated.
• Review monthly invoices to identify any inaccuracies  before submitting to finance team. 
• Maintain an understanding of the financial processes and systems.
• Attend monthly operations meetings with management to report on Canadian division progress. 
• Other duties as required.

Skills and Requirements

Our Ideal Candidate Has

• Previous experience in a general manager role 
• Experience in the travel industry or well-traveled
• Ability to lead and drive small teams (10-15 staff) 
• High attention to detail
• Management experience and financial management/reporting 
• Be a team player with a positive attitude and a strong work ethic